Frequently Asked Questions

1. Delivery and Shipment
   • What is the estimated delivery date of my order?
     We would like to inform you that we work with all leading partners in India to ensure the smooth delivery of your jewellery. It might take us up to two days to dispatch your order once the order is confirmed. Once your order has been dispatched, deliveries are completed within 4-5 business days.
     We will keep sending you the details of the order on your registered phone number and email.
   • My product is not delivered yet. The number given by the courier partner is not reachable. How do contact them?
     We sincerely apologise in case your order is delayed. Please reach out to us with your registered phone/email and order number and we will escalate this matter to gateway partners.
   • Is the delivery safe if ordered online?
     We ship our jewellery through highly trusted carriers, so the risk and concern regarding the security and safety of the product are covered in all aspects. Moreover, all our shipments are fully insured.
   • Do you ship your products to all countries?
     No, we ship our products only in India.
   • Can the delivery be sooner? Can you do something for a speedy delivery?
     Most of our orders are air-shipped but still if you need to have fast shipping, let us know we will try our best to dispatch the order as early as possible.
2. General Merchandise Queries
   • What is the size of the ring?
     Various sizes can be ordered, please call our team for ascertaining the same
   • Will stone colour get discoloured?
     You can buy our colour-stoned jewellery with full assurance that the colour will not fade on daily basis use. Please avoid any physical harm or exposure to chemicals and a stone in your jewellery will be good to go.
   • I want to buy a pendant and matching earring set?
     We have Set as one of our categories where you can find predefined matching pendants and earrings.
   • I am interested in this product. How to purchase?
     You can buy the product online from our website or you can get in touch with our sales team on-call/WhatsApp (Number: 9608003854).
3. Return and Exchange Policies
   • I would like to know about your return policies.
     If you are not satisfied with the product you have received, please write to us.
   • I need to exchange as my product is broken.
     Sorry to hear that your product is damaged. Please drop us an email with details and an image of the product and we will soon reach out to you with a replacement.
   • I returned my product when I will get a replacement.
     Once your initial order is picked up, soon your replacement will be shipped. Further, we will let you know over email.
   • Will I get a call when the return person come home?
     We want to inform you that we work with all leading courier partners for your shipment and return. Most partners will give you a call before delivering your order or coming for the pickup of your return.
4. Payments
   • Can I pay online payment when the parcel arrives?
     COD is not Available.
   • How can I make the payment for a product that I have ordered through online provisions?
     We offer different methods for making payments like net banking, debit card & credit card, UPI and fund transfer. Your account information will be confidential, and we use technology for protecting your card information.